Gym reputation management software automates the collection, management, and display of member reviews. Review requests go out automatically after check-in, AI personalizes each message, and responses are drafted for you - so your reputation builds consistently without manual effort.
Gym review management software
Gym review and reputation management
Automated review campaigns that collect genuine feedback and keep your Google profile growing.
What is gym reputation management software?
Gym review management software helps fitness businesses collect, manage, and respond to member reviews automatically. Instead of manual asks or one-off blasts, requests go out based on real member activity - triggered after a check-in, personalized by AI, and routed to Google when positive. 1club connects directly to your class data, member profiles, and instructor roster, so every request reflects the actual experience, not a generic template.
Automate review requests
Set up a review campaign once and it runs on autopilot. When a member checks in, 1club sends a request at the right moment, while the experience is still fresh. You control the timing and frequency. After that, it handles itself.
Messages that get responses
Generic review requests get ignored. 1club personalizes every message using what it knows - the member's attendance history, the class, and the instructor who led it - and sends it from that instructor, not a generic gym address. You choose the tone. AI handles the rest.
One dashboard for all your reviews
See 1club-verified reviews and Google reviews, side by side. Filter by instructor, rating, source, or date. Every review is verified - only members who actually checked in can leave one.
Positive reviews routed straight to Google
When a member leaves a positive review, they're prompted to post it to Google as well. Verified in-platform reviews feed directly into your Google Business Profile - building your ranking where new members are actually searching.
Frequently asked questions
You set up a review campaign once. After a member checks in, 1club sends a personalized review request at the right time, typically a couple of hours post-class. You control the timing and frequency. After setup, it runs itself.
Every review on 1club is verified - requests are only sent after a confirmed check-in, so you know every review reflects a real experience. Reviews are also connected to specific classes and instructors, not just the gym as a whole.
Reputation management is part of 1club Grow. Book a demo to see it in action.